Returns & Exchanges
Our returns/exchange process is very simple. Please email firstname.lastname@example.org stating you would like to return/exchange your item, we will get back to you within 24 hours to authorise.
Enclosed in your order will be a returns/exchange form, please follow the instructions and return. Please note Sale items are not refundable.
If you want to make a return/exchange it must be within 14 days of receiving your order.
It is important to note that shipping costs are not covered by Mamas Boutique.
We always recommend returning your order by recorded mail, failure to do so may result in us not being able to process your return/exchange- we do not take responsibility for items lost in the post.
Returning/exchanging items must be:
Unworn and unwashed
The item(s) must have the Mamas Boutique tags attached
Hygiene seals to still be on product
No make up stains
Sale items are non refundable and only exchangeable for an item the same price or higher.
You have 14 days to return your parcel back to us from the day received, once it has arrived back to us your refund will be processed within 7-14 working days. If you have paid with debit or credit card please allow 3/5 working days for your refund to reach your account. If you have paid with PayPal please allow 12-24 hours for the balance to appear in your account.
*Please note if your item arrives back to us after the 14 day period, it will be re sent back to your shipping address and refused for return*
Mamas Boutique does not refund delivery costs unless there has been an error with the order or your purchase was faulty. For faulty item(s) or errors with orders which are not your fault, Mamas Boutique will contribute up to £5.00 (UK customers) and up to £10.00 (international customers) towards your delivery cost to send the item(s) back to us, please use a courier in this price bracket- we suggest using your local post office for the best service and tracking ID.
Mamas Boutique does not cover any duty/taxes/custom fees that may occur with international shipments